:root {
  color-scheme: light;
  --ink: #172e36;
  --muted: #5c7078;
  --line: #dce5e4;
  --paper: #f6f8f5;
  --white: #fff;
  --green: #155e4b;
  --mint: #e5f2e9;
  --red: #9c3232;
  --radius: 14px;
  font-family:
    Inter,
    ui-sans-serif,
    system-ui,
    -apple-system,
    BlinkMacSystemFont,
    "Segoe UI",
    sans-serif;
  font-size: 15px;
  line-height: 1.6;
}
* {
  box-sizing: border-box;
}
body {
  margin: 0;
  background: var(--paper);
  color: var(--ink);
}
a {
  color: var(--green);
  text-underline-offset: 4px;
}
button,
input,
textarea,
select {
  font: inherit;
}
button,
a,
input,
textarea,
select {
  touch-action: manipulation;
}
button {
  cursor: pointer;
}
button:disabled {
  cursor: wait;
  opacity: 0.6;
}
button:focus-visible,
a:focus-visible,
input:focus-visible,
textarea:focus-visible,
select:focus-visible,
summary:focus-visible {
  outline: 3px solid #207d65;
  outline-offset: 3px;
}
main:focus {
  outline: none;
}
.skip {
  position: absolute;
  top: -70px;
  left: 12px;
  background: white;
  padding: 10px;
  z-index: 20;
}
.skip:focus {
  top: 10px;
}
.header {
  background: var(--white);
  border-bottom: 1px solid var(--line);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
  padding: 20px max(24px, calc((100vw - 1200px) / 2));
  min-height: 90px;
}
.brand {
  text-decoration: none;
  font-size: 21px;
  font-weight: 750;
  color: var(--ink);
  display: flex;
  align-items: center;
  gap: 12px;
  white-space: nowrap;
}
.brand-mark {
  display: grid;
  place-items: center;
  width: 36px;
  height: 36px;
  border-radius: 11px;
  background: var(--green);
  color: white;
  font-size: 29px;
  font-weight: 800;
}
.brand-sub {
  font-weight: 450;
  color: var(--muted);
  margin-left: 5px;
}
.header nav {
  display: flex;
  gap: 24px;
  align-items: center;
}
.header nav a {
  color: var(--muted);
  text-decoration: none;
  font-size: 14px;
  font-weight: 600;
}
.header nav a[aria-current="page"] {
  color: var(--green);
}
main {
  max-width: 1200px;
  margin: 0 auto;
  padding: 45px 24px 65px;
  min-height: 75vh;
}
h1,
h2,
h3,
p {
  margin-top: 0;
}
h1 {
  font-size: clamp(30px, 4vw, 47px);
  line-height: 1.15;
  letter-spacing: -1.6px;
  margin-bottom: 16px;
}
h2 {
  font-size: 22px;
  letter-spacing: -0.5px;
  margin-bottom: 9px;
}
h3 {
  font-size: 17px;
  line-height: 1.4;
  margin-bottom: 8px;
}
.eyebrow {
  text-transform: uppercase;
  letter-spacing: 2px;
  font-size: 11px;
  font-weight: 750;
  color: var(--green);
  margin-bottom: 12px;
}
.muted,
.intro {
  color: var(--muted);
}
.intro {
  font-size: 17px;
  max-width: 630px;
  line-height: 1.7;
}
.hero {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 28px;
  margin: 12px 0 35px;
}
.hero-note {
  border-left: 3px solid var(--green);
  padding-left: 18px;
  max-width: 235px;
  font-size: 14px;
  color: var(--muted);
}
.hero-note strong {
  color: var(--ink);
  display: block;
  margin-bottom: 6px;
}
.layout {
  display: grid;
  grid-template-columns: minmax(0, 1.06fr) minmax(0, 0.94fr);
  gap: 30px;
  align-items: start;
}
.panel {
  background: var(--white);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 28px;
  min-width: 0;
}
.panel-title {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 15px;
  margin-bottom: 17px;
}
.panel-title h2 {
  margin: 0;
}
.tag {
  display: inline-flex;
  align-items: center;
  border-radius: 6px;
  background: var(--mint);
  color: var(--green);
  font-size: 11px;
  font-weight: 750;
  padding: 4px 8px;
  white-space: nowrap;
}
.tag.urgent,
.tag.failed {
  background: #fce8e4;
  color: var(--red);
}
.tag.queued,
.tag.waiting-provider,
.tag.uncertain {
  background: #fff1ce;
  color: #755218;
}
.tag.private {
  background: #edf0f7;
  color: #495979;
}
.field {
  display: block;
  font-size: 13px;
  font-weight: 650;
  margin: 16px 0 6px;
}
.field small {
  font-weight: 400;
  color: var(--muted);
}
input,
select,
textarea {
  width: 100%;
  padding: 11px 12px;
  background: white;
  color: var(--ink);
  border: 1px solid #bdcecb;
  border-radius: 8px;
  min-height: 44px;
}
textarea {
  resize: vertical;
  min-height: 145px;
  line-height: 1.6;
}
.field-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
}
.field-grid > * {
  min-width: 0;
}
.hint {
  font-size: 12px;
  line-height: 1.65;
  color: var(--muted);
  margin: 9px 0 18px;
}
.button {
  display: inline-flex;
  justify-content: center;
  align-items: center;
  min-height: 44px;
  padding: 10px 18px;
  border: 1px solid var(--green);
  border-radius: 8px;
  background: var(--green);
  color: white;
  font-weight: 650;
  font-size: 14px;
  text-decoration: none;
}
.button.secondary {
  background: white;
  color: var(--green);
  border-color: #bdcecb;
}
.button.small {
  min-height: 36px;
  padding: 6px 12px;
  font-size: 12px;
}
.actions {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
  margin-top: 18px;
}
.error {
  color: var(--red);
  font-size: 14px;
  padding: 12px 14px;
  background: #fff1ee;
  border-radius: 8px;
  margin: 16px 0;
}
.success {
  border: 1px solid #9dc5ae;
  background: var(--mint);
  padding: 22px;
  border-radius: 12px;
}
.success h2 {
  font-size: 22px;
}
.success p {
  margin-bottom: 8px;
}
.success .reference {
  font-weight: 750;
  font-family: ui-monospace, monospace;
  font-size: 20px;
  overflow-wrap: anywhere;
}
.help-search {
  position: relative;
  margin: 15px 0 22px;
}
.help-items {
  display: grid;
  gap: 12px;
}
.article {
  border: 1px solid var(--line);
  background: white;
  border-radius: 10px;
}
.article summary {
  padding: 18px;
  cursor: pointer;
  font-size: 15px;
  font-weight: 650;
}
.article .article-body {
  padding: 0 18px 18px;
  color: var(--muted);
  font-size: 14px;
  white-space: pre-wrap;
}
.support-card {
  margin-top: 24px;
  padding: 20px 22px;
  background: #eaf0ec;
  border: 1px solid var(--line);
  border-radius: 12px;
}
.support-card p {
  font-size: 14px;
  color: var(--muted);
  margin-bottom: 10px;
}
.loading,
.empty {
  padding: 28px 8px;
  color: var(--muted);
}
.auth-panel {
  max-width: 560px;
  margin: 25px auto;
}
.auth-panel .intro {
  font-size: 15px;
}
.section-head {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  align-items: center;
  margin-bottom: 28px;
}
.section-head h1 {
  font-size: 34px;
  margin-bottom: 7px;
}
.section-head p {
  margin: 0;
}
.requests-layout {
  display: grid;
  grid-template-columns: 310px minmax(0, 1fr);
  gap: 24px;
}
.ticket-list {
  display: grid;
  gap: 10px;
}
.ticket-button {
  display: block;
  text-align: left;
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 10px;
  background: white;
  padding: 17px;
  color: var(--ink);
}
.ticket-button:hover,
.ticket-button.selected {
  border-color: var(--green);
  background: #f1f7f2;
}
.ticket-button strong {
  display: block;
  font-size: 15px;
  overflow-wrap: anywhere;
  margin: 5px 0;
}
.ticket-meta {
  font-size: 12px;
  color: var(--muted);
  display: flex;
  justify-content: space-between;
  gap: 10px;
  flex-wrap: wrap;
}
.thread-head {
  border-bottom: 1px solid var(--line);
  padding-bottom: 20px;
  margin-bottom: 20px;
}
.thread-head h2 {
  overflow-wrap: anywhere;
  margin: 9px 0;
}
.messages {
  display: grid;
  gap: 14px;
  margin-bottom: 24px;
}
.message {
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: 17px;
  background: #fbfcfa;
}
.message.operator {
  background: #edf5ef;
}
.message.private {
  background: #f1f2f8;
  border-style: dashed;
}
.message .message-body {
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  margin: 10px 0 0;
  font-size: 14px;
}
.message-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 10px;
  font-size: 12px;
  color: var(--muted);
}
.message-head strong {
  color: var(--ink);
}
.admin-tabs {
  display: flex;
  gap: 8px;
  border-bottom: 1px solid var(--line);
  padding-bottom: 15px;
  margin-bottom: 22px;
}
.admin-tabs button {
  border: 0;
  background: transparent;
  color: var(--muted);
  padding: 9px 16px;
  border-radius: 7px;
  font-weight: 650;
}
.admin-tabs button.active {
  background: var(--green);
  color: white;
}
.stats {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 15px;
  margin-bottom: 22px;
}
.stat {
  padding: 20px;
  background: white;
  border: 1px solid var(--line);
  border-radius: 12px;
}
.stat span {
  font-size: 12px;
  color: var(--muted);
}
.stat strong {
  display: block;
  font-size: 31px;
  line-height: 1.4;
}
.filters {
  display: grid;
  grid-template-columns: 1.4fr 1fr 1fr 1fr auto;
  gap: 12px;
  align-items: end;
  padding: 18px;
  background: white;
  border: 1px solid var(--line);
  border-radius: 12px;
  margin-bottom: 22px;
}
.filters .field {
  margin: 0 0 5px;
}
.queue {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1.2fr);
  gap: 24px;
}
.pagination {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin: 18px 0;
}
.pagination p {
  font-size: 12px;
  color: var(--muted);
  margin: 0;
}
.audit {
  font-size: 12px;
  color: var(--muted);
  margin-top: 22px;
}
.audit ul {
  padding-left: 19px;
  overflow-wrap: anywhere;
}
.mail-row {
  padding: 16px;
  border-bottom: 1px solid var(--line);
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 16px;
}
.mail-row:last-child {
  border: 0;
}
.mail-row p {
  font-size: 13px;
  margin: 4px 0;
  color: var(--muted);
}
.mail-row div {
  min-width: 0;
  overflow-wrap: anywhere;
}
.article-edit {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  border-bottom: 1px solid var(--line);
  padding: 18px 0;
}
.article-edit strong {
  overflow-wrap: anywhere;
}
.article-edit p {
  font-size: 12px;
  color: var(--muted);
  margin: 5px 0;
}
.mini-note {
  padding: 13px 17px;
  background: #edf3ef;
  border-radius: 8px;
  color: var(--muted);
  font-size: 13px;
  margin: 16px 0;
}
footer {
  border-top: 1px solid var(--line);
  max-width: 1152px;
  margin: auto;
  padding: 25px 0;
  display: flex;
  justify-content: space-between;
  color: var(--muted);
  font-size: 12px;
  gap: 20px;
}
footer div {
  display: flex;
  gap: 20px;
}
#notice:not(:empty) {
  position: fixed;
  right: 24px;
  bottom: 24px;
  background: var(--ink);
  color: white;
  max-width: calc(100vw - 48px);
  padding: 14px 20px;
  border-radius: 10px;
  z-index: 30;
}
.visually-hidden {
  position: absolute;
  width: 1px;
  height: 1px;
  overflow: hidden;
  clip-path: inset(50%);
}
@media (max-width: 1000px) {
  .filters {
    grid-template-columns: 1fr 1fr;
  }
  .filters .actions {
    margin: 0;
  }
  .hero-note {
    display: none;
  }
  .queue {
    grid-template-columns: 1fr;
  }
  .requests-layout {
    grid-template-columns: 260px minmax(0, 1fr);
  }
}
@media (max-width: 700px) {
  .header {
    padding: 16px 20px;
    align-items: flex-start;
    flex-direction: column;
    gap: 14px;
  }
  .header nav {
    gap: 18px;
    flex-wrap: wrap;
  }
  .header nav a {
    font-size: 12px;
  }
  main {
    padding: 27px 18px 40px;
  }
  .hero {
    margin-top: 3px;
  }
  .hero h1 {
    letter-spacing: -1px;
  }
  .intro {
    font-size: 15px;
  }
  .layout,
  .requests-layout {
    grid-template-columns: 1fr;
  }
  .panel {
    padding: 21px;
  }
  .field-grid {
    grid-template-columns: 1fr;
    gap: 0;
  }
  .stats {
    grid-template-columns: 1fr 1fr;
    gap: 10px;
  }
  .stat {
    padding: 15px;
  }
  .section-head {
    align-items: flex-start;
  }
  .section-head h1 {
    font-size: 28px;
  }
  .section-head .button {
    padding: 8px 12px;
  }
  .filters {
    padding: 14px;
    gap: 10px;
  }
  .filters .search-field {
    grid-column: 1/-1;
  }
  .message-head {
    flex-wrap: wrap;
  }
  .admin-tabs {
    gap: 0;
  }
  .admin-tabs button {
    padding: 9px 12px;
  }
  footer {
    margin: 0 18px;
    padding: 22px 0;
    flex-direction: column;
    gap: 10px;
  }
  footer div {
    flex-wrap: wrap;
    gap: 14px;
  }
  .mail-row {
    align-items: flex-start;
  }
  .auth-panel {
    margin: 10px auto;
  }
}
@media (prefers-reduced-motion: no-preference) {
  button,
  a {
    transition:
      background-color 0.15s,
      border-color 0.15s;
  }
}
pre {
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}
.admin-tabs {
  flex-wrap: wrap;
}
.table-scroll {
  overflow-x: auto;
}
table {
  border-collapse: collapse;
  width: 100%;
}
th,
td {
  padding: 0.65rem;
  text-align: left;
  border-bottom: 1px solid #ddd;
}
.policy-summary {
  margin-top: 2rem;
}
.attachment-list .actions {
  flex-wrap: wrap;
}